What does a Senior Operations Executive do at One Retail Group?

Based in our London office, you will be working as part of our Operations team, reporting into our Global 3PL Manager. The primary function of the team is to ensure that we have an efficient, economical supply chain that allows us to have stock in the right place at the right time. You will work closely with third-party logistics providers (3PLs) to optimize the customer journey from storage and dispatch of goods right through to returns, and refurbishment, whilst ensuring our partners and logistics channels are set up to deliver a seamless, customer-focused experience across all regions.

Responsibilities

The three key goals for the Senior Operations Executive are:

• Optimise Reverse Logistics and Rework Operations.
• Support Strategic Growth and Regional Expansion Initiatives.
• Enhance Operational Efficiency and Performance Monitoring.

Therefore, you will:

• Monitor and report on KPIs (e.g., 3PL & Courier OTIF, rework completion time, returns backlog) to ensure efficient operations.
• Identify non-value add actions and pain points in existing processes, create optimised solutions both in the short and long term.
• Partner with 3PLs (current and new) to action our expansion plan for B2C, Seller-fulfilled Prime (SFP) and Fulfilment by Amazon (FBA) across multiple regions.
• Supporting the Global 3PL Manager in the launch of new 3PLs, marketplace fulfilments methods and courier performance to enhance the customer experience.
• Collaborate with 3PLs to create schedule plans of upcoming reworks ensuring a continuous refurbishment cycle and maximising value recovery.
• Forecast spare part requirements for refurbishment use e.g. boxes and polystyrene packaging.
• Become a subject matter expert and support in complex problem-solving.
• Working collaboratively with the wider One Retail Group teams to ensure a smooth and efficient customer journey.

Our ideal candidate would be someone who...

• Has demonstrable experience of fulfilling an Operations role in a fast-paced environment (we estimate 2-3 years’ experience would put you in a strong position for this role but there isn’t a specific pre-requisite. What’s important to us is that you have some prior knowledge, transferable skills and best practice that you can apply to our business).
• Loves operations & logistics.
• Works quickly and accurately with an eye for detail.
• Has strong data and analytical skills. You enjoy and are good at using software like Microsoft Excel. The more data experience you have the better.
• Likes metrics, reporting and dashboards.
• Communicates in a clear, concise, compelling way and understands how to adapt communication style based on audience.
• Is tenacious to succeed, with a passion to help our business grow.
• Enjoys driving process improvements and data accuracy through data-led root-cause analysis to make decisions.
• Has a resilient approach to challenges whilst working under pressure within a fast-paced environment.

One Retail Group

One Retail Group is an international online retailer, brand owner, and marketplace specialist. Our story is humble, growing from a single product launched in 2013, we now own multiple brands in the home appliance, lifestyle and personal care categories. Our future is exciting as we strive to launch onto new platforms and expand our operations even further across the globe.

We work at pace, we learn fast, where necessary we fail fast. This role will provide you with the chance to leave your mark and make a difference to a very exciting company. We’re proud of our collaborative team and continued high standards as we work together to achieve our shared ambitious goals.

Benefits

Apart from working with great people and enjoying a fast-paced, fun, diverse, collaborative, and supportive culture, you’ll also receive:

• Access to our Bupa Healthcare Cash Plan (post probation)
• 33 days of annual leave (inc. UK Bank Holidays).
• Employee discounts on all our brands
• Access to our Cycle to Work scheme via CycleScheme
• Quarterly team socials (recent events include a speedboat trip on the Thames, cocktail making, and roller disco)
• Bagel Tuesdays, and fresh fruit through the week